As you may know I purchased coupons on eBay for All laundry detergent. It was a $2/1 coupon for All detergent 32 oz or larger. I got them in the mail on Friday to use at Target or Wal Mart. I was price matching at one of those locations with a Big Lots ad good for this week only they had the All detergent 2/$5. Using the coupon would make the .50 ea (not including the tax). The Big Lots Ad advertises All 2x, 50 oz., and 3x, 32 oz.
My plan was to go to Target thinking that I would receive better service over Wal Mart-that was where it all began. I left the house between 8:30 and 9:00 this morning. I went over to the Target closest to me and asked how to do a price match. I had to go purchase the items and then take them to the customer service counter with my coupons and they would do the price adjustment there. I bought the All detergent 3x- 32 oz. It says All small and mighty 3x concentrate 32 oz. on the bottle. The total was $103 and some change. I take them over to customer service and when I hand the girl behind the counter she informs me that I can only use one coupon per purchase (she thinks this means one coupon per transaction which any couponer could tell you otherwise) I inform her that is not the case and she says yes it is and leaves to go get a "manager". The manager comes back and says that I didn't purchase the right product and that the coupon can be used only one at a time (which is so crazy because I buy the same item all the time and have coupons for each one of the items all of the time, I'm telling you this lady couldn't manage going to the bathroom by herself) Because the picture of the 3x concentrate wasn't pictured only the 2x concentrate was pictures she said I could only get that. She kept emphasizing that the product I was getting said small and mighty and that wasn't in the sale. I thought ok maybe I was in the wrong there and was going to go and look but then she informs me that I the sale is 2/$5 and that I had to buy 2 to get the 2/$5 price (basically telling me that I couldn't do what I wanted because I couldn't use 2 coupons per transaction I could only use 1) By this point I see I'm not getting anywhere with the "manager" at the Target on Riverside in Sacramento, CA so I decide to leave and as I told her "go to another Target that knows what they are doing".
I come home and try to call corporate headquarters but they are closed for the weekend. So I make sure I have the price match policy and coupon policy with me and head to the Target on Calvine. I go to there and look for the 2x 50 oz all detergent and they only have 100 oz size and the 3x 32 oz small and mighty, I don't want to get into it with someone again so I just leave and head over to Wal Mart on Florin Rd. I find 4 of the 2x 50 oz detergent, everything else was larger and then they also had the 3x 32 oz concentrate "small and mighty" I get the 4 bottles and take them to customer service to purchase and the person there asks the manager and she says everything is fine and everything goes smoothly I pay 2.88 for 4 bottles of detergent that were regularly over $4 they were on sale for 3.97 and I pay .72ea including tax. I think whew ok I'll just go to another Wal Mart and see if they have more of the 2x 50 oz detergent left. I get there and head straight to the detergent and they don't have any. Since this is now the 4th store of laundry detergent isles I've looked at, I finally think that I was right to begin with and that the small and mighty detergent was part of the ad so I grab a few bottles thinking that I will just try it out but then change my mind and get the 14 bottles that I have coupons for and head to the customer service counter. I get up there and she calls a manager or whatever and they say no that they don't do the 2/$5 type of sale. I tell her that I was just at the other Wal Mart and they had run out of the detergent, but I just did the transaction with 4 bottles of detergent and that the manager over there said that they don't do bogo or percent off sales, but if it a set price they will do it. Thankfully she go to ask the assistant manager and comes back with the ok. whew boy am I so glad. She could clearly see that I bought what was advertised. So like 3 1/2 to 4 hours later (I did also go to three Walgreen's but that's another story) I have my 18 bottles of detergent that I got for super cheap and head home!! I guess you live and you learn right?
